Daniel Brousseau is veteran strategist and consultant based out of San Francisco. In 2010 he co-founded Emperia, whose mission is to help organizations transform themselves around the customer experience.
Daniel launched his career at a think tank called SRI International (formerly the Stanford Research Institute) as a member of the Technology and Innovation Management practice. Over 10 years with SRI Daniel led research on innovation best practices and worked with Fortune 100 companies worldwide to bring innovations to market based on methods the practice pioneered for rapidly commercializing technology, aligning innovation and business strategy using scenarios, and bringing customer insights into the innovation process.
After SRI Daniel led client engagements and consulting practices at boutique strategy consulting firms and as an independent consultant. Since 2002 He has focused on researching best practice in customer experience management and helping business leaders across industries with customer experience strategy and operational transformation around the customer experience.
Daniel has been a speaker and workshop facilitator on topics of customer experience, innovation and strategy in company and public forums.
Whenever possible, Daniel tries to clear his head by biking, sailboat racing and hiking with his wife and 10 year old son.