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Health Care Design Conference - 2013 Boston


About Me

Currently the Senior User Experience Researcher at Regence Blue Cross Blue Shield, Janna C. Kimel has been practicing design and design research since 1991. Her current role ensures that the organization?s digital assets are intuitive and easy to use by members, professional segments and employees. Prior to that, Janna was the principal of a small consultancy, third brain studio, llc, where she focused on healthcare and technology and partnered with innovative agencies such as Ziba, IDEO, Lunar, and health care companies including EnteroMedics, Providence, and the Oregon Museum of Science and Industry.

In addition, Janna spent several years working with Intel?s Digital Health Group where she developed technology to help seniors stay in their homes as long as possible. Projects included contextually aware medication reminders and the Intel Health Guide 6000, a telehealth device for seniors with chronic disease. Early in her career, Janna could be found in theatrical costume shops and running a business making adaptive apparel for seniors and people with special needs. She has published and presented on motivation, behavior change, user research and wearable technology. She is a ramblin' wreck with a master?s degree in industrial design from Georgia Tech.

Q&A with Janna

HxD asked speakers to tell us what inspires and drives them in healthcare and design. Check out our Q&A with Helle Rohde Andersen!

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  • Q1: What is your burning mission in health?

    My goal is to empower patients and healthcare professionals with devices and systems that encourage information sharing and communication for better health outcomes.

  • Q3: Why it inspires you?

    I don't know the person who designed this, but I love what it stands for. It shows ubiquity, beauty and a system that can work together to keep somebody healthy while creating an elegant and invisible experience. Both products and services that deliver healthcare should strive for this reality. It also enables and informs the user constantly instead of relying on an external person or system at disparate intervals.

  • Q4: What is your patient story?

    Since I was 10, I have had a variety of ailments that brought me to many doctors but often without a diagnosis. I'm grateful that nothing has been life-threatening, but it certainly has been life altering. My current diagnosis is fibromyalgia and I work every day to reduce the pain and utilize the services I have available to me to feel as healthy as I can.

  • Q5: Why HxD?

    It's the only way I see to fix the mess we have in the US healthcare system. If we design and experience so that people understand their benefits, feel heard by their doctors, have control of their health records and have devices that are easy to use and the system works together as a whole, only then can individuals be in control of and get the ultimate value from the health care system, and be as healthy as possible.

  • Q6: Why come to your session?

    I love what I do and I love sharing it. This project in particular was fascinating. I had the opportunity to talk to people over a six-month period and follow their progress. It gave us insights into how very different conditions affect people's lives both positively and negatively. You will learn not only about how new technology is being used to increase health outcomes, but also about the patient experience and how it is perceived from a variety of constituents.

Janna at the Conference

CONFERENCE | Monday, March 25

Am I Normal? Findings From Research on Text Messaging

Many organizations question the value of qualitative research. But a long-term project with multiple points of contact can provide levels of insight that just aren?t possible with analytics alone. Learn how user interviews opened up a world of information to a team with a legacy in quantitative information during a pilot project, which consisted of delivering text messaging to diabetics and pregnant women in order to help them manage their condition. Rather than simply collecting data about which texts were opened and which links were clicked, the team gained a rich understanding of the inner lives of participants. The session will go into detail about how to insert qualitative research into a quantitative environment, with best practices for getting answers from study participants. This discussion will also review key findings about how to interact and message disparate populations, as well as the pros and cons of using text messaging to influence health outcomes.

"Last year's HxD conference was so amazingly inspiring, and has definitely caused me to strive harder and become more passionate about improving our healthcare system." - 2012 HxD Attendee

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Watch the 2012 HXD Conference Recap